We ask for the last 4 digits of your confirmation number and your surname and then give your tickets to you on the day of travel, no more than half an hour before departure

Please ring the office on 01479 810725  or email enquiries@strathspeyrailway.co.uk and we can check your booking and resend your confirmation.

9:30 to 15:00 on operational days only. Main office 9:30 to 4:30 7 days per week. Times can vary 

Yes, dependent on availability. Just call us on 01479 810 725 or email enquiries@strathspeyrailway.co.uk with your request.

Please ring the office on 01479 810725  or email enquiries@strathspeyrailway.co.uk to cancel your booking. We are happy to fully refund any bookings when the cancellation is made more than 7 days before the date of travel. Within 7 days the full refund is discretionary. There are no admin fees to cancel.

Yes, we have group rates for parties of 10+ passengers for travel only, this does not apply to dining options. You can call us on 01479 810725 to discuss or email enquiries@strathspeyrailway.co.uk

All dining options and special events MUST be pre-booked. Bookings close 24 hours in advance for ALL tickets except Evening Dining which closes 3 days in advance. Standard travel tickets may be available to purchase on the day of travel subject to availability.

Yes, all passengers on the train must have a ticket no matter how old! Children under 5 travel free and are allocated a seat to themselves, which means you can bring along a car seat to make the journey more comfortable!

Here is a summary of the groups entitled to discounted travel:

Armed Forces (Defence Discount Service)
Blue Light Card
NHS Staff
The Scottish Police Recreation Association
ATOC (Train Operating Company Staff)
Association of Scottish Visitor Attractions (ASVA)
HRA Members
Instructions and conditions of discounts for all groups have been issued to the companies. Please refer to your company for full details on the discount available to you.
Please note these discounted fares do not apply to any dining options or special events.

Yes, subject to availability.  There are upgrade options at time of booking but if you have already purchased tickets, please call us on 01479 810 725 and we can check availability and process your upgrade fee. Upgrades vary depending on which option you choose.

If the Station is not manned (which may happen on the rare occasion), please disembark at another Station and purchase your tickets there. You should also inform the Guard on board and they will see you at a later point in the journey and check your tickets then.

We welcome dogs on board but they are not allowed in First Class or Dining areas for health and safety reasons (except assistance dogs). Dog tickets are £1 each which can be purchased at time of booking your own tickets.  Bikes can be stored on board but £1 per bike is applicable at time of booking. Restrictions may apply.

Please see the timetable and general price list here.  Other ticket types may be available