Tickets are collected at your departure station, usually Aviemore, by giving your surname at our ticket office no more than 30 minutes prior to departure.

Please ring the office on 01479 810725  or email enquiries@strathspeyrailway.co.uk and we can check your booking and resend your confirmation.

9:30 to 15:00 on operational days only. Main office 9:30 to 4:30 7 days per week. Times can vary 

Yes, dependent on availability. Just call us on 01479 810 725 or email enquiries@strathspeyrailway.co.uk with your request.

We are unable to offer ticket refunds and transfers once booked. However, you can cover your ticket(s) by adding TicketPlan Ticket Protection, available as an additional product, during checkout. TicketPlan provides a Refund Promise to ticket purchasers, subject to their Terms and Conditions, which you can view during the ticket purchase check-out. Please add one TicketPlan Ticket Protection per relevant ticket.

If you have purchased TicketPlan Ticket Protection and need to apply for a refund, please refer to the terms and conditions provided to you by TicketPlan.

Requesting a Refund from TicketPlan

You must either visit ticketplangroup.com/refund-application-form and complete an online refund application form, or email TicketPlan at refunds@ticketplangroup.com in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.

TicketPlan Ticket Protection is a third party protection. Strathspey Railway are not able to process refund requests on behalf of TicketPlan Ticket Protection holders or access information in relation to the progress of any applications. You will need to contact TicketPlan directly for any refund applications or information related to applications.

Yes, for groups of 20 or more, we have group rates for travel and standard dining, please email group.bookings@strathspeyrailway.co.uk to book.

All dining options and First Class must be pre-booked. Bookings close at 6am on the day of travel for dining options and at 9am for standard travel. Standard travel single or return tickets can be purchased on the day subject to availability.

Yes, all passengers on the train must have a ticket no matter how old! Children under 5 travel free and are allocated a seat to themselves, which means you can bring along a car seat to make the journey more comfortable!

Here is a summary of the groups entitled to discounted travel:

Armed Forces (Defence Discount Service)
Blue Light Card
NHS Staff
The Scottish Police Recreation Association
ATOC (Train Operating Company Staff)
Association of Scottish Visitor Attractions (ASVA)
HRA Members
Instructions and conditions of discounts for all groups have been issued to the companies. Please refer to your company for full details on the discount available to you.
Please note these discounted fares do not apply to any dining options or special events.

Yes, you can upgrade your already purchased tickets on the day of travel, subject to availability.

If the Station is not manned (which may happen on the rare occasion), please disembark at another Station and purchase your tickets there. You should also inform the Guard on board and they will see you at a later point in the journey and check your tickets then.

We welcome dogs on board but they are not allowed in First Class or Dining areas for health and safety reasons (except assistance dogs). Dogs are £3, bikes are £4. We do not permit trailers with bikes, e-bikes -  the battery must be removed.  Restrictions may apply.

Please see the timetable and general price list here.  Other ticket types may be available